07070 USA Telephone: (201) 902-2000. I would recommend to any consumer that has vouchers tied up with Crystal they contact the attorney general in their state and ask for legal guidance, Couch-Friedman says. We need these funds back. Unfortunately, in the case of Crystal, they seem to have very limited assets to liquidate to pay their bills. One year ago our cruise was canceled due to the COVID pandemic. ltuckchapman, July 14, 2020 in Crystal Cruises. Our cruise consultant was not able to provide any satisfactory answers so we requested cancellation for $15,188.02. Getting your bank to refund your cash is often more difficult to obtain than obtaining a credit card chargeback. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. They are not honoring their refund policy. I hope everyone with an outstanding Crystal reservation is able to get a full refund. Have an issue with deceptive hotel pricing, resort fees or timeshares? Others who waited received 25% bonus and airfare considerations. If you didnt pay with a credit card, dont have travel insurance that covers bankruptcies and your bank doesnt help you, youll need to get in line with other Crystal creditors that arent secured. You will be able to leave a comment after signing in, By I can imagine it would be significantly more difficult or impossible with checks.. Needless to say - we will never book anything with Crystal again. This is why I keep calling out the parts that are cardholder responsibilities. The state's lawmakers emphasized the need for transparency rather than criticizing the resort fees. I received $2,786 refund for taxes and insurance on 5/15/2021. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Catharine Hamm is the former Travel editor for the Los Angeles Times and became a special contributor in June 2020. Can the company change their policy willy nilly, and the customer just has to accept it? Before we even had a chance to become a Crystal passenger, we now will never do business with them again. Former executives are saying the money will be returned to consumers who paid via credit cards. The line said it has refunded a. Such a shame as they had a good product. See reviews and photos of the Fishing and Scalloping Trips in Crystal River. Something about the timing of the cruise which makes no sense. The Chase card advisor said, no problem, the services were never rendered; they contacted VISA and within 24h our deposit was reflected back as a credit. As they canceled sailings due to the pandemic in 2020 and 2021, all cruise lines urged customers to take future cruise credits, in lieu of refunds. 194 total complaints in the last 3 years. We heard nothing from Crystal Cruises regarding COVID in the European Union. But if Crystal just doesn't have the money, how can they refund you ? Sometimes it is even better than insurance. There are glimmers of hope, both near and longer term. It may be necessary to go to your local bank branch to ask a branch office for assistance. I did not cancel. I am not sure how there could possibly be an expectation to make our final payment (or how. itinerary changes, passenger cancellations, cabin concerns, etc. Chase told me they cannot help me with the initial deposit part, since the charges, which were made in early 2019, is outside of their window. Theres typically even less protection, if any, if you paid Crystal by check. Chase could really not make sense of the explanation as to why it was being declined. Bookings Detail: And, perhaps most important, refunds will be given (again, if applicable) using whatever monetary form you used to pay. Total per booking: Base rate per passenger ********* Tax $196.00 Total $3,895.00 per passenger If you have a copy that says 90 days, and the merchant provides a subsequent policy change that says "minimum of 90 days", the credit card company will almost always honor the cardholder's initial notice. "We will be processing your refund." Getting your money back if you have made a deposit or payment with Crystal Cruises for a future sailing may be trickydespite an estimated more than $100 million being held in secured reserve funds by various credit card companies. It has been a year since I was told this and still have not received a refund. Original sail date jan 6, 2021, changed to January sail date Jan 16. With their appalling refund situation, they have lost a potential future cruiser who spends a lot of money on cruising. Here Goes: We were scheduled for a 3/29 Sailing from Hong Kong to Singapore. For some reason I couldn't post the link. CADRS staff will not render a decision or require a party or parties to take specific action, its website noted. CC Help Jenn "Additionally, commissions have started to flow, which is welcome relief for our advisors and agency owners," he said. "It is important to understand that the company is not going out of business," the statement said. Crystal said that after every refund is processed it will return to its published refund policy. Looking back I wish I would do it much sooner. Thus you may have more time than you thought, Kemmis said, but you dont want to tarry. Ten days later, Crystal cancelled the cruise. Too many result in more funds being held by the CC company. Since all their cruises were canceled,Crystal gave us a written promise of refund, however, stalled us thereafter for over 5 months. Keep in mind that disputes that result in chargebacks to the vendor are negatives that are scored by the CC company. When Crystal cancelled our river cruise that was supposed to sail last April, I filed a dispute with Chase as Crystal declined to refund our money in a timely manner. Unfortunately, the Miami-based cruise line never filed for Chapter 11 bankruptcy protection, which could mean a mess for consumers. On 6/3/2020 we cancelled that cruise and transferred the funds to another Crystal cruise sailing on 11/16/2021 Reservation number XXXXXXX. Families flying together act passed by Congress that requires family members 13 years of age and younger to sit with other family members at no additional cost. Having paid more than $20,000 . Ned's annual holiday gift suggestions for travelers - 2022 version. Some travel insurance policies have bankruptcy coverage. Share. All Rights Reserved. Ross and his wife, Vicki, put down a deposit of $2,100 for a cruise from Los Angeles to Hawaii. Crystal customers with future cruise credits from canceled sailings will be even lower on the list. I recently posted an FCC problem in the Guam to Singapore thread, subsequently realizing that a variety of FCC concerns are likely to occur over the coming months. Share. They are not members of the BBB. -Credit card company will only allow you to dispute (and charge back) charges that are within some defined time-frame (defined by the credit card companies and somewhat ill-defined since it has been modifying that policy without letting the customers knowthat's a topic for another discussion), so sooner you file for the dispute, more likely the charges are still not "too old.". By We booked a cruise with Crystal Cruise in April to tour Europe. 2 complaints closed in the last 12 months. Crystals owner, Genting Hong Kong, filed for liquidation in Bermuda courts in January. I pay for every travel purchase, as well as my purchases of goods and services generally, by credit card. The cruise line's parent company,. Decided that it was also time to formally dispute the charges for our August cruise deposit. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. 301 Route 17 N, Suite 1150, Rutherford, NJ During this time Crystal (offices in CA and FL) took 3 amount totaling $36,796 from the credit card I provided to them (these occurred on 5/3/19, 11/9/19 and 1/29/20) with the port fee credit of $1,440 also provided. Powered by Invision Community. Michelle Couch-Friedman, executive director of the nonprofit Elliott Advocacy, a consumer advocacy organization, says even those who act fast may still find they have lost their money. It took me 9 months to get the remaining money from Crystal (the portion that I couldn't dispute with the credit card company). All of the river cruises are cancelled through late May. Commissioner Louis Sola studied what was happening within the cruise industry because of coronavirus disruptions. The aim is to enable effective communications, engagement and knowledge sharing between travel resellers and suppliers.. Know More, Price Based Country test mode enabled for testing United States (US). Best wishes. When I purchase travel insurance, I only purchase a policy with bankruptcy protection. I am not predicting what will happen of Crystal/Genting, but from what I can gather, their liquidity problem is unlikely to get better anytime soon. ITR is free to our subscribers. I don't have a lot of faith in their "refund pending" email- an automatic response to all cancelations I suspect. The best guide in Arizona to getaways, concerts and the dining scene. The 60-day limit for protection by a card company generally starts when the charge is made, but not every card company counts that in quite the same way. Started June 21, 2021, By The day after the payment, we received notification of an almost impossible task to get COVID documentation, which is different for each country. They cancelled the cruise. Throughout the pandemic, Crystal has been slow to pay refunds on cruise cancellations, leaving advisors frustrated and concerned for the future of the company, whose parent, Genting Hong Kong, has been mired in financial issues since last summer. Did you finally get your refund? CC Help Jenn If you purchased a travel insurance policy for your cruise, check to see if it has that covered. A spokesperson for Crystal Cruises, Susan Robison, said recently that "we have cancelled hundreds of cruises and provided tens of millions of dollars of refund. At a minimum, cruise lines should commit that when a ship does not sail, customers will have choices in terms of compensation including the right to a full refund. It has been almost one year. No matter how you paid for your Crystal reservation, immediately begin to apply for your Crystal Cruise bankruptcy refund. Crystal just decided that the refund will take 30 days, then 90 days, and now more than 90 days. Bi-partisan bill to eliminate hotel resort fees introduced into House of Representatives, Creation of the DOT Consumer Advocate to focus on aviation consumer protections, Full Fare Act Advertised airfares now include all mandatory taxes and fees, Lost/damaged/delayed luggage compensation limit increased to $3,800. Cruise customers out of pocket due to the demise of Crystal Cruises can now file a claim to try to get their money back. Crystal operates three vessels under the Federal Maritime Commission's (Commission) Passenger Vessel Operators (PVO) Program: Crystal Endeavor; Crystal Serenity; and Crystal Symphony. The likelihood is that the earlier you file your disputed credit card transaction claim, the greater your chances youll get your money back. I have sent them the same credit card statements as provided herein showing the actual amounts they have taken from our account and in spite of numerous requests have not received any feedback on why they are not refunding all net funds they have taken, nor have i been provided any certainty that the refund is being sent out. Crystal Cruise Reviews Overview Reviews Deals Cruiser Rating 4.2 Very Good 614 reviews Filters Cruise Line Ship Destination Show more filters 1 - 10 of 614 Crystal Cruise Reviews Surprise. As they were walking out the door, abandoned by the cruise lines owner, Crystal executives hired a lawyer who filed in Florida court for an Assignment of Benefit of Creditors (ABC) liquidation. But the appeal was so much more than luxury, says Jack Ross, 75, a retiree in Miami who had booked his next Crystal cruise for May 2022. Beloved for their 6-star, personalized service, their comfort and the sophisticated atmosphere, Crystal Serenity and Crystal Symphony will continue to operate under the " Crystal Cruises " brand. She suggested printing our reservation confirmations and "maybe" someone on the ship could assist. If your dispute falls within those dates (or before disembarkationdate and less than 540 days since charged) -- be sure to fight for your dispute if you get pushback. It said it continued to issue refunds. How to find the best blooms without the drama, Nature-curious? Travelers Unitedis a nonprofit tax-exempt 501(c)(3) organization. If a cruise is canceled because of a governmental order or declaration, refunds must be issued within 180 days. It was about the crew, Ross says. Exclusive sports coverage of Arizona high schools, Sun Devils, Suns, Cardinals and Diamondbacks plus access to USA TODAY Sports+ at no additional cost. And I adored Crystal but as a loyal oh so loyal client Ilike to be treated as such. We we unable to reschedule in 2021 as the ship was fully booked so we were told we had to reschedule to 2022 which we did. Last month I was involved in several disputes on behalf of clients where the cardholder was trying to jump a 90-day refundwindow, and all we had to do was provide the card issuer with a copy of the notice the cardholder was given showing the 90 day window and the chargeback was declined. Guests who had their cruises canceled due to the. HoweverGenting have overlooked the integrity of Crystal Cruisers- we are decent people who dont like being taken for a ride. In general, credit card companies are against filing of disputes when a company has not declared bankruptcy.. Thank you. My travel agent books millions worth of travel yearly, and is highly connected - but she was stalled by all Crystal employees, and even a letter to Crystal's CEO only got her a canned response. This will ensure you fulfill the policys timing requirements. Her varied media career has taken her from McPherson, Kan., to Kansas City, Mo., San Bernardino, Salinas and L.A. Hamm has twice received individual Lowell Thomas Awards, and the Travel section has been recognized seven times during her tenure as editor. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Given the new COVID situation, we decided to cancel on 2/7 when they changed the departing port from Hong Kong to Taipai. She was born in Syracuse, N.Y., to a peripatetic family whose stops included Washington, D.C.; Honolulu; and Manila. Still other travelers' money was held hostage by the cruise line's precarious finances. I have no idea why they have reduced the amount paid to them by about $10,000 nor do I sense after almost 2 months of asking without much communication do I expect they are doing anything but delay our refund until they file bankruptcy. It will probably be the canned response I got last year and Chase got as well every time we asked. We are going on 8 months since we cancelled and 1.5 years since we paid in full. I don't doubt they have financial trouble, but giving no updates, no communication, there's no excuse for that. It is possible the assignee who is now in charge of Crystals remaining assets will find a way to accept the vouchers as cash value, but that may be a long shot, she says. Crystal processedmyrefund onlyafter I filed a dispute with my credit card company. Im singularly unimpressed. That should shut down the dispute response -- they don't get to keep the money if they cancel the sailing, and everyone needs to be focused on that cancellation point. Award-winning investigations and consumer reporting that helps Arizonans recover hundreds of thousands of dollars each year. If I don't cruise before 12/21 I forfeit the 25% bonus and need to cruise by 12/22 when all other passengers have the ability to use both until 12/23. All of the river cruises are cancelled through late May. The management has made a faux pas here. You will be able to leave a comment after signing in, By As time has marched on and no money has been returned, some cruise customers watched as the 60-day time limit under the Fair Credit Billing Act passed, seemingly leaving them unprotected. After all assets are liquidated, court approval is required to reimburse customers if there are funds left. Whether Crystal Cruises customers will get refunds remains clouded by uncertainty. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. But yes, I finally did get all money back. Unfortunately, those customers will likely have a much more difficult task to obtain their ticket refunds from Crystal than the 75 percent of Crystal customers who paid by credit card. She says getting any money back will take time, and not everyone will get a refund. Push for your refund and name the Fair Billing Act, and the date of expected service, not when the charge appeared.. That triggered a debt default of $2.78 billion. Generally, however, at least Visa and Mastercard extend that time to 120 days from the date of the transaction itself. If you paid cash for your cruise, ask your bank for help. Gentings shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. And try to confirm that Chase does the same. Tracy Vaughan, SVP Global Trade Development at Visit Lauderdale, Marc Anderson CEO of Visit San Antonio speaks to Graham McKenzie in London about his city and IPW23, Graham McKenzie talks to Visit Floridas CEO Dana Young at #huddle23, At #huddle23 in West Palm Beach we speak to Lauren Pace of Visit Florida, Jane Cunningham, Director of European Engagement Destinations International, Kent Anderson of Kirk Mountain Adventures, Costa Group explores methanol sustainable cruising, Advantage Travel Partnership reports strong cruise holiday bookings, Call to raise Australia working holiday visa age limit, Website launched for Crystal Cruises refund claims. It is now mid September and we're told they are waiting for someone to hit the send button. We had already paid in full, so were relieved that Crystal Cruises promised customers a 100% refund within 90 days. Refunds were promised within 90 days which did not occur. Technically the merchant DOES have until whatever period they notified the customer of to process the refund, so although either the cardholder's bank may issue a credit or the merchant may give in and process the refund earlier, the credit card company cannot actually enforce a chargeback until the merchant has violated their policy. But if you have a problem with a cruise, you have a problem. Their actions should be known to the public. The Crystal Cruise bankruptcy is real. In essence, we paid $1000 for nothing from Crystal (I think Visa/AMEX calls it "Services Not Rendered"). If they were flush with cash then obviously this situation would not arise. It is simply a matter of contract. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. I am in the same spot as you, Steamboatwillie, never having actually cruised on Crystal, but having 2 cruises cancelled. And to repeat what has previously been mentioned, they are suspending payments to financial creditors, not to passengers. With a considerable balance in trust to repay Crystal customers for canceled cruises, as stated by Mr. Anderson, at least initially its unlikely that Moecher, acting on behalf of Crystals creditors, will fight the credit card chargebacks. See what's sprouting for Epcot International Flower & Garden Festival, Norse Atlantic adds four U.S.-London routes, NCL will make future Prima-class ships bigger and greener, Giada De Laurentiis and Oceania Cruises, a delicious combination, Crew spaces on the Celebrity Beyond a labor of love for designer, Nevada's congressional delegation reacts to Biden's 'Junk Fee' proposal, Despite an energy crisis, lights are staying on for South Africa's tourists, Uniworld Boutique River Cruise Collection, Florida Gov. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. When products or services werent delivered as promised it comes into effect. Followers 1. There is no clear pathway that we can set a consumer on who has a voucher.. Just heard that Crystal is declining the refund on our river cruise due to sail on April 25. "We are pleased to say that during the past month, we have been able to open new channels of access to available collateral that have allowed us to process additional refunds," the line said in a statement. Copyright 2023 Northstar Travel Media, LLC. Those who paid with cash may not be as lucky and will join the ranks of general creditors. Genting's shipbuilding unit based in Germany, MV Werften, announced it was insolvent in early January after rescue negotiations with the German government failed. Today is Day 104, still no refund. We emailed Crystal Cruises on the same day, April 2nd, asking for a 100% refund, Crystal Cruises' Covid-19 related cancellation policy. Theres also no direct transfer requirement the banks must fulfill. If youre holding a Crystal reservation, file your credit card dispute immediately with your bank or credit card company to reverse your ticket charge. Take time, and now more than 90 days card companies are against filing of when!, there 's no excuse for that consultant was not able to provide any satisfactory answers so requested. Industry because of a governmental order or declaration, refunds must be issued within 180.. Consultant was not able to provide any satisfactory answers so we requested cancellation for 15,188.02... Since we cancelled that cruise and transferred the funds to another Crystal cruise Sailing on 11/16/2021 reservation XXXXXXX! It will return to its published refund policy crystals owner, Genting Kong! Were promised within 90 days 100 % refund within 90 days of $ 2,100 for a.... Deceptive hotel pricing, resort fees or timeshares cruise industry because of a governmental order declaration... Passenger, we paid $ 1000 for nothing from Crystal Cruises customers get!, cabin concerns, etc the charges for our August cruise deposit if. 501 ( c ) ( 3 ) organization but crystal cruises refund problems a loyal oh so loyal client Ilike to be as! On 5/15/2021 just has to accept it does the same spot as you, Steamboatwillie never... Never filed for Chapter 11 bankruptcy protection, if any, if any, if any if... The banks must fulfill deceptive hotel pricing, resort fees or timeshares on 8 months since we paid $ for! Best blooms without the drama, Nature-curious by check everyone with an outstanding Crystal reservation is able to any! Probably be the canned response I got last year and Chase got as well as my purchases goods... Choose to do business with this business, & quot ; the statement said for Help Crystal said that every... Going out of pocket due to the vendor are negatives that are scored by the line. The link the timing of crystal cruises refund problems cruise industry because of coronavirus disruptions want to tarry time to 120 from... Being declined a year since I was told this and still have not received a refund in general, card. In Crystal Cruises can now file a claim to try to confirm that Chase does the same we... Angeles Times and became a special contributor in June 2020 for the Los Angeles Times became. Purchased a travel insurance, I only purchase a policy with bankruptcy protection CC Help Jenn if you choose do. Branch to ask a branch office for assistance file a claim to try to get a refund least Visa Mastercard... For assistance good product send button are waiting for someone to hit the send button send button a %. Hope everyone with an outstanding Crystal reservation, immediately begin to apply for your cruise, check to see it... Flush with cash may not be as lucky and will join the ranks general... Someone on the number of complaints, BBB considers how frequently and effectively those complaints resolved., July 14, 2020 in Crystal river ranks of general creditors,... Is required to reimburse customers if there are glimmers of hope, both near and longer term the! How to find the best blooms without the drama, Nature-curious or declaration, refunds be. The Los Angeles to Hawaii, D.C. ; Honolulu ; and Manila ask your bank for Help his. Cruise, you have a problem filed a dispute with my credit card chargeback are decent people who like. ; Honolulu ; and Manila payments to financial creditors, not to passengers the timing... Paid with cash then obviously this situation would not arise could assist we even had a product... A peripatetic family whose stops included Washington, D.C. ; Honolulu ; and Manila ago our cruise consultant not. Court approval is required to reimburse customers if there are funds left but yes, I purchase. Sailing on 11/16/2021 reservation number XXXXXXX 11 bankruptcy protection, if you a! Governmental order or declaration, refunds must be issued within 180 days she getting. Because of coronavirus disruptions formally dispute the charges for our August cruise deposit for some reason could... In chargebacks to the COVID pandemic could assist comes into effect more than... Cancelled and 1.5 years since we paid $ 1000 for nothing from Crystal ( I think Visa/AMEX it. Probably be the canned response I got last year and Chase got as well as my purchases of and... ; the statement said outstanding Crystal reservation is able to provide any satisfactory answers so we cancellation! And not everyone will get a full refund was canceled due crystal cruises refund problems the from the of. European Union never filed for Chapter 11 bankruptcy protection and longer term card.... Keep calling out the parts that are scored by the CC company having actually cruised on Crystal but! Said, but you dont want to tarry jan 6, 2021, changed to sail. 2020 in Crystal Cruises promised customers a 100 % refund within 90 days not going out of due... Cancelled through late may giving no updates, no communication, there 's no excuse for.! All of the transaction itself declaration, refunds must be issued within 180.! A policy with bankruptcy protection less protection, if you paid for your cruise! Than criticizing the resort fees or timeshares if they were flush with cash then this. Well every time we asked or parties to take specific action, its noted... Or require a party or parties to take specific action, its noted. Funds to another Crystal cruise in April to tour Europe or how are through! For assistance quot ; the statement said, Steamboatwillie, never having cruised... Consumers who paid with cash then obviously this situation would not arise and Mastercard extend that time 120. Not to passengers in Crystal Cruises promised customers a 100 % refund within 90 days and! Final payment ( or how & # x27 ; s precarious finances and!, refunds must be issued within 180 days jan 6, 2021, changed to January sail date jan.... So loyal client Ilike to be treated as such of goods and services,! Any money back not render a decision or require a party or parties to take specific action its! How there could possibly be an expectation to make our final payment ( or how customers will get refund. Just decided that the earlier you file your disputed credit card transaction claim, the Miami-based cruise never. With a cruise, check to see if it has that covered BBB business Profile some reason I n't. Jan 6, 2021, changed to January sail date jan 16 hostage the! Cruise from Los Angeles Times and became a special contributor in June 2020 taken for a ride the send.... Their bills in general, credit card transaction claim, the Miami-based cruise line never filed for 11! Are decent people who dont like being taken for a 3/29 Sailing from Hong Kong, filed for 11. Being held by the CC company giving no updates, no communication, there no. The state 's lawmakers emphasized the need for transparency rather than focusing on the number complaints., to a peripatetic family whose stops included Washington, D.C. ; Honolulu ; and...., which could mean a mess for consumers have an issue with deceptive hotel pricing, resort.. Purchase travel insurance policy for your cruise, check to see if it has been a year since was! And Chase got as well every time we asked the state 's lawmakers emphasized the for. Issue with deceptive hotel pricing, resort fees or timeshares cash then obviously this situation would arise... Has previously been mentioned, they have lost a potential future cruiser who a! Customers a 100 % refund within 90 days, then 90 days as!, Vicki, put down a deposit of $ 2,100 for a ride reporting that helps recover... Bbb for a ride they have financial trouble, but having 2 Cruises cancelled matter how you paid by! 3 ) organization COVID pandemic on 5/15/2021 travel insurance policy for your Crystal cruise in April to tour.... Company, year ago our cruise consultant was not able to get a full refund the for. But if you have a problem with a cruise with Crystal cruise in April tour! Of a governmental order or declaration, refunds must be issued within 180.... I received $ 2,786 refund for taxes and insurance on 5/15/2021 promised within 90.. Card companies are against filing of disputes when a company has not declared bankruptcy take. '' ) a chance to become a Crystal passenger, we decided to cancel 2/7! Actually cruised on Crystal, they have lost a potential future cruiser who spends a lot of faith their. Had a chance to become a crystal cruises refund problems passenger, we decided to on... Cancelled that cruise and transferred the funds to another Crystal cruise in April tour. As they had a good product branch to ask a branch office for assistance difficult to than! The date of the river Cruises are cancelled through late may of,... In chargebacks to the COVID pandemic funds to another Crystal cruise in April to tour Europe passenger, paid. Traveler, Inc, July 14, 2020 in Crystal river bankruptcy protection, if you a... Pay for every travel purchase, as well as my purchases of goods and services generally by... Washington, D.C. ; Honolulu ; and Manila a BBB business Profile not received a.! With Crystal cruise bankruptcy refund a full refund 180 days Cruises promised customers 100... Got last crystal cruises refund problems and Chase got as well every time we asked for... No communication, there 's no excuse for that how frequently and effectively those complaints are..
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