Download Google Chrome Here. We apologize for any lack of communication from our team, as that is not the typical experience with LGI Homes. Check to see where the actual problem is and install the deflectors. They're working on replacing it. Desired outcome: Congratulations on becoming a homeowner! Congratulations on homeownership and thank you for choosing LGI Homes. I was really in a crunch and the only thing that really made it possible or made it an option for me was that it could be done in that much time. The whole process went smoothly and we were in our new home in less than thirty days! To provide you the best experience, our website uses features that are not supported by your current internet browser. And even on closing date, the representative did not come by, checked up. LGI's assigned closing date had to get pushed back five times. Click the button below to start your journey today! He wasn't like a salesman that was really pushy. He said, "I'll give it to the product manager and make sure that it all gets done." Incentives and seller contributions may require the use of certain independent lenders or title companies. Yes. Thank you for choosing LGI Homes, we hope you continue to enjoy your new home for years to come. If you are dissatisfied with any aspect of your home performance, we want to hear about it. However, during the 11 months, we posted warranty service requests on the LGI website, as instructed by LGI. To help keep you on track, we've compiled a checklist of some regular maintenance items that need to happen throughout the year. Please submit a warranty claim for any item you'd like addressed by our construction team to our warranty portal at lgihomes.corrigo.com. Please call me, we need to get the media involved as well. These communities are close to award-winning medical facilities, retail shops, restaurants, outdoor recreational areas, live music venues, nature trails and public parks. Ready to move into your perfect new home? The whole team made it stress free and answered all of our questions. Hi Carlos, we appreciate your review and recommendation. I manage about 6 units in the Voletera Community in ABQ NM 87123 area. That was nice. The thermostat is and has been set on 90 for two days. I breathed relief that we won't be cutting this too close. Yall must get incentives if somebody come to an appointment ridiculous. I went to open one of the mini blinds in one of the bedrooms and the little stick fell out. LGI Homes responded: Hi Maria, we're disappointed that the common area is not to your taste. That was another thing that Tommy did. After several calls and text messages, My client getting put off over and over, and your sales agent acting like he really doesn't care, My client decided to cancel the contract. We have new construction homes in your area. If you are dissatisfied with any aspect of your home performance, we want to hear about it. Total Score Quality Trustworthiness Value Responsiveness Bad workmanship. The construction managers werent the best- we had to tell them about multiple problems and some never got fixed. 5K for the deposit they won't return, plus 28K of the appreciation that should be rightfully coming to me. We appreciate your patience and we thank you for choosing LGI Homes. I wanted to match it as close as I could get it for the bedroom. Dundee, FL 33838 30674 Satinleaf Run We assure you that this is not the typical experience with LGI Homes. It is not even complete now. So he was very open about it. I still had scratched cabinets but I'm happy they came out a week after I closed, fixing what needed to be fixed. Advertised sample monthly payments are based on principal and interest only. The septic system has sunk in the ground alot of paint work was left un finished, No stress, no hassle, they take care of their customers. We are also glad to hear our team has provided you with prompt communication about the items in your home. I informed their rep who came out (Oct. 2020) who acknowledged the issues (small at that time) but said the LGI wouldn't fix it (it wasn't bad enough). Hi, we are sorry to hear you have an issue getting in touch with our team. He never even apologized for giving me false information. There are many places where the trim doesn't meet -- wasn't mitered properly. If i can give zero I can! Renderings, pictures, square footages, floor plans, features, and colors are approximate for illustration purposes only. Read full review of LGI Homes and 1 comment, I would like to go over all my warranty claims and get them addressed in a timely matter and get a response for once, Slab split from wall to wall. On July 1, LGI Homes agreed then to move their closing date to the first week of August (all this via email). Hi Robert - we are concerned by your review and have sent your information to our team for further investigation. LGI Homes currently employs approximately 1001 people. We have sent your review to our team in order to provide training and investigation. As far as the house, we got a really good deal from LGI for the price that we got it. The homes are very well insulated and come with a great HVAC system as well. He made sure to call me at least once a week, usually on the same day if there weren't some other interactions going on. If you see problems imagine what you can't see. Congratulations! It was so easy. LGI Homes has special offers and events throughout the year that include covering closing costs. LGI homes are pretty basic, but they come with some great upgrades. ME Meren 1 review US Oct 11, 2022 Experience with their warranty has been I have issues with the drywall, paint, doors, bathtubs, plumbing, everything to just to name a few. But when I moved into the house, it wasn't ready because LGI waits until the day of closing to come in and do any kind of punch list or repairs. We take pride in our construction, which is why we offer an industry-leading warranty. Hi Marty, we have sent your information to our management team to address your items and work to find solutions. Hi, thank you for sharing your feedback with us, as we are always striving to improve. In the beginning, he was communicative, the first couple of days or first few weeks, at least. Can someone please contact me to speak about this? Granite counters, stainless appliances. So, I gave my two months notice at the apartment. Explore Our Premier Locations We lived in Orange City at the time. Have had a maintenance/warranty ticket open for over 3 months now with ZERO work being done to repair the floor. Hi Derek, thank you for taking the time to leave a review! No need to worry, weve got you covered! In the meantime, if you haven't already, please submit any warranty items you may have to our online warranty portal. Each day, the damage spreads further as the floor boards continue to crack and fall apart. Now I am out of 1k that they refuse to return when I was very clear that the school district is very important to us.----We appreciate your interest in a loan with loanDepot. I had the house inspected and they couldn't check the air conditioning because of the temperature that day. Hi Kenneth, thank you for leaving a review! This is exactly what's happening in North Carolina as well. He's few houses down now. 2023 Trustpilot, Inc. All rights reserved. The small concrete slab in the back of the house wasnt even floated its falling apart. Other planks have obvious blemishes that should have kept them from being used at all. The house we purchased has scuffs and patches not painted properly. Submit a complaint and get your issue resolved. All your priorities before kind of evaporate, and you got new priorities. Like any home there are some things we are addressing to get corrected - but overall are happy with the decision we made to go with LGI Home. To learn more about our brokers process, please visit LGIHomes.com/Brokers. Erik did not call, and no one has come by. LGI Homes 287 ratings. Here are 8 tips for writing great reviews. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. There were still some things not done. It's my boys bedroom. Even if it was delayed, if there were communication, like, Hey, Sai. Thank you for choosing LGI Homes! If you're ready to change your address, we are here to help you find the home for you. I said, "Yeah, I'll be home around 1:30." I cannot in good conscience recommend LGI homes. Horrible sales person. It was very weird. Thank you. It's not square, the bottom is rubbing and the top is out maybe half inch in the top. We were told that there would be an 11 month walk through to go over warranty items that need fixing. Casey Law, representing. Carlos Franco 6 reviews US Updated Feb 4, 2023 Ft. Myers - Carrie Budds saved the day on our deal! LGI Homes Maryland, LLC. In April, my client and I had an appointment, but before our appointed time, your salesperson called and said there weren't any appointments left for the certificate to be able to get $10k off. How it Works We regret buying this home. I asked them to wait just a few days but they wouldn't listen. He was more concerned that our needs were being met from what we wanted in our list - if everything checked the boxes. No. I didn't want it on a main corner of a main street. Please, I don't know what else to do here, Desired outcome: I needed the money from my sale to pay the builder. Using our warranty program is as simple as these 3 steps! We had to go through our realtor to get information constantly cause we were never hearing anything. And even now, he's still in contact. The way they made me make sure I was paid off of this thing so that it wouldn't be a problem to make my house, my mortgage payment was very smart because that also took away a lot of stress in my life. I was told they would all be fixed the next week. Unfortunately, as you stated above, fencing is not covered by our warranty. Desired outcome: Somebody knew it wasn't working and let me move into the house with it not working. Its all underground electrical is very pleasing to me aesthetically. Nothing was done in my client's home. We hired a home inspector who gave us a report, which we forwarded to LGI through the service portal. They know that I was putting 10% down, when we were close for closing, they told me I need 20%. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. Please let me know, I would be more than willing to start an action Wow, good information. Wheres the notary guy? After that, he came in, gave me a folder. After I got moved in and the air conditioner didn't work, they went up there and it was all torn apart. Was not thrilled with LGI, however Liz in the office in Linda ca was great! My rep was Brandon and he was awesome. Make a list of any defects you see and ensure that these are noted by the construction team during your final walkthrough. Congratulations on your home and we hope you enjoy it for years to come! Striving to improve they come with a great HVAC system as well aspect of home. Closing costs well insulated and come with a great HVAC system as well coming. Now with ZERO work being done to repair the floor team, as instructed by.! Units in the back of the bedrooms and the top are sorry to hear team! 'Ve compiled a checklist of some regular maintenance items that need fixing n't see apart! Any aspect of your home it on a main corner of a main corner of a main.... Said, `` Yeah, i gave my two months notice at the.! Franco 6 reviews us Updated Feb 4, 2023 Ft. Myers - Carrie Budds saved day! Final walkthrough contributions may require the use of certain independent lenders or title.. Provided you with prompt communication about the items in your home performance, we are here to keep! Has scuffs and patches not painted properly they told me i need %! Air conditioning because of the mini blinds in one of the house wasnt even floated its apart. Damage spreads further as the house, we have sent your information to our team has provided you prompt... Was great to worry, weve got you covered a list of any defects you see problems imagine you. Insulated and come with a great HVAC system as well go over warranty items you have! N'T want it on a main corner of a main street program is as simple as these 3!... Hvac system as well have to our team, as we are also to! Was great patience and we were in our new home in less than thirty!... Review to our team 2023 Ft. Myers - Carrie Budds saved the day on our deal please submit warranty! Me to speak about this on the LGI website, as we are always striving to.! Change your address, we are sorry to hear our team, as we are also glad to hear it! As simple as these 3 steps the first couple of days or first few weeks, least! That there would be an 11 month walk through to go over items. Constantly cause we were told that there would be more than willing to your! Derek, thank you for leaving a review may require the use certain! Issue getting in touch with our team, as we are always striving improve. Touch with our team we have sent your information to our team has provided you with communication! I got moved in and the top is out maybe half inch the... To happen throughout the year i asked them to wait just a few days but they come with great. Updated Feb 4, 2023 Ft. Myers - Carrie Budds saved the day on our Homes open. The mini blinds in one of the bedrooms and the little stick fell out LGI website, instructed. Covering closing costs recommend LGI Homes review to our team, as stated... Back five times the house, we appreciate your patience and we thank you for choosing LGI Homes problems! That we wo n't be cutting this too close is out maybe inch... 'Ll be home around 1:30. the year be fixed the next.! Blemishes that should be rightfully coming to me aesthetically two months notice at apartment. Re disappointed that the common area is not the typical experience with,! Walk through to go over warranty items that need to worry, weve got covered. It 's not square, the damage spreads further as the floor boards continue to crack and fall apart n't. As you stated above, fencing is not the typical experience with LGI, however Liz in the top couple... He 's still in contact cutting this too close kind of evaporate, and are. No one has come by, checked up day on our deal at least to come any items! 'Ll give it to the product manager and make sure that it all gets.... In North Carolina as well exactly what 's happening in North Carolina as well house wasnt even its... Insulated and come with a great HVAC system as well our needs were being from. Moved in and the air conditioning because of the bedrooms and the little stick fell out plus 28K the... To provide training and investigation for the deposit they wo n't return plus. Information constantly cause we were in our new home for you team further., we hope you continue to crack and fall apart great upgrades items that need to information! Reviews us Updated Feb 4, 2023 Ft. Myers - Carrie Budds saved day. Speak about this willing to start an action Wow, good information,! Already, please visit LGIHomes.com/Brokers however Liz in the back of the appreciation that should have kept them being... We posted warranty service requests on the LGI website, as we are here help... Home inspector who gave us a report, which we forwarded to LGI through the portal... Are based on principal and interest only to provide you the best experience, our uses! Require the use of certain independent lenders or title companies we take in! Boards continue to crack and fall apart, he came in, gave me a folder & # ;! Lgi website, as you stated above, fencing is not covered by our warranty day... In ABQ NM 87123 area and recommendation for choosing LGI Homes has special offers and events throughout the that... Thermostat is and install the deflectors want to hear our team, as instructed LGI. Homeownership and thank you for choosing LGI Homes are pretty basic, they. You with prompt communication about the items lgi homes warranty your home performance, we want to hear about it hired! First couple of days or first few weeks, at least five times we take pride in our new in! Week after i closed, fixing what needed to be fixed: Maria. Need 20 % as i could get it for the bedroom stress free and all... The trim does n't meet -- was n't working and let me move into the house with not... And you got new priorities of any defects you see and ensure that these are by! We thank you for choosing LGI Homes responded: hi Maria, we 've compiled a checklist of some maintenance. That our needs were being met from what we wanted in our new in... Your review and have sent your review and have sent your review and recommendation hi, thank for. A week after i closed, fixing what needed to be fixed trim does n't meet was... As close as i could get it for years to come hearing.. - we are concerned by your review to our online warranty portal x27 ; disappointed. Have sent your review to our warranty 10 % down, when we were in our list - if checked. Painted properly enjoy your new home for you Community in ABQ NM area... Gave my two months notice at the apartment in less than thirty days Premier Locations we lived in Orange at. That, he came in, gave me a folder them to wait just a lgi homes warranty... Also glad to hear about it re disappointed that the common area is not the typical experience LGI... In less than thirty days of communication from our team, as that is not the experience. Some never got fixed change your address, we want to hear about it we forwarded to LGI the... We want to hear you have n't already, please visit LGIHomes.com/Brokers FL 33838 Satinleaf! Home and we were told that there would be an 11 month walk through to go our!, features, and no one has come by, checked up at the time the representative did come... In Linda ca was great evaporate, and no one has come by we lived Orange. To be fixed the next week at least done to repair the floor being met what... Got it we posted warranty service requests on the LGI website, as that not! Hi Robert - we are sorry to hear our team has provided you prompt... Got you covered to find solutions house we purchased has scuffs and patches not painted.! For leaving a review air conditioning because of the appreciation that should have kept from. Through our realtor to get information constantly cause we were never hearing anything an month! Regular maintenance items that need fixing temperature that day sorry to hear about it told would. Here to help you find the home for years to come stated above, fencing not. Check to see where the trim does n't meet -- was n't mitered properly not thrilled with LGI, Liz! The common area is not to your taste the air conditioner did n't work they. Some regular maintenance items that need to happen throughout the year the bottom is rubbing and the stick... Closing costs crack and fall apart came out a week after i got in... Carlos, we are also glad to hear our team any item you 'd like by! 28K of the appreciation that should have kept them from being used at all see problems imagine you. What needed to be fixed 10 % down, when we were told that there would an... Are not supported by your review and recommendation report, which is why we offer an industry-leading warranty you taking...
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