DoorDash turned a profit in certain cities. 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My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. That summer, the group changed the name of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator. In case of a halt in the delivery, I would prioritize keeping the customer informed. DoorDash is a pretty strong writing culture we tend to start meetings by reading documents that people have written. And thats really I think the spirit of how DoorDash operates. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. I think people in the company knew that there was a disconnect between what was actually happening with our customers and the growth of the business. We ultimately identified about 20 steps in the process and it really came from doing the work. Find Your Dream Job: Interview Techniques and Resume Writing But I think having that understanding and then having the patience, if you will, to keep working the inputs. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. Determined and self-motivated undergraduate marketing major. During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. And when you got to San Jose, one of your teachers told you that you were two years behind your class and in response, you said that you will become the valedictorian of your class, which you did. Those were the three questions that we were trying to answer. We learned by doing deliveries we learned by working alongside restaurateurs. And so I think there are ways in which you can look at rates of progress, but I think its first and foremost recognizing what is it that youre actually trying to get better at? Wait 45 mins for Mexican or get pizza? And, but I think one thing that Ive always really believed about both my family, as well as many of the different moves Ive made as a kid, because I moved a lot actually, even when I was in Illinois, different schools, things like this is really that I had gained confidence even by then that I could survive in new environments. And Tony, you were mentioning that your mom and your dad had a lot of influence on you as a child and your mom really is an entrepreneur and she opened her small businesses subsequently that you had worked in, so it seems like they really instilled this entrepreneurial spirit in you with their own examples. The San-Francisco-based company Wednesday (March 1) launched its DoorDash Rewards Mastercard, created in partnership with Chase, offering 4% cash back on orders placed via the aggregator or its . Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. Because you cant let the uncertainty if you will, necessarily, I guess stop all things, or stop all activity. Its a very important part of what we do. I think we have maybe 30 seconds left. So what does it mean to be a world-class CFO? Interview questions for critical thinking designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. And, and this kind of growth of almost hubs, if you will, of all the things that can because were all human, we all want similar things at the end of the day. It stresses providing quality service and support, being responsive to customer requests and inquiries and continuously striving to exceed expectations to build long-term trust and loyalty. In any case, ensuring the customer is satisfied, and their food is delivered in a timely and satisfactory manner is my top priority. So my wife and I, we actually try a different place almost every time weve ordered. Its subscription service, DashPass, provides unlimited deliveries for $9.99 a month and has 1.5 million customers. Therefore, I can confidently claim that I am conversant with the best customer service practices and remain composed under trying circumstances. But also work with everyone else who created this labor system over the the last seven decades, eight decades in the US, and change it in a way that actually gives them also the protections that they deserve. Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. Other key qualities I'm looking for specific to my team are system thinking, information architecture, and interaction design to turn broad, deep, and complex problems into simple and intuitive . And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? So Ill be quick. While its competitors offer similar services, DoorDash has been expanding its services and offerings to customers, making it more convenient and earning it the badge of one of the major players in the food delivery industry. We expect DoorDash to see a significant valuation haircut, he said. And Tony, thank you for sharing your grit, your scrappiness and growth mindset with us. And so, our responsibility is very, very deep, not just to taking care of those opportunities, also making sure that we can work with everyone such as elected officials, regulators, and anyone else interested frankly in creating the future of work. You will be asked to discuss your take-home assignment during this interview. Until recently, he said, the start-up was so scrappy that it did not serve its employees elaborate snack spreads and he personally delivered meals in a beat-up Honda. We're committed to growing and empowering a more diverse and inclusive community. Are you improving in some of the systems? So its really hard to hire a CFO sometimes when, yes, I know I went to the GSB, but probably Im not a finance expert. Today with more than 300,000 restaurants and 200,000 dashers on the platform this passion has also really evolved into a responsibility. Combining with competitors to become more profitable is not that insightful of an observation, Mr. Xu said, adding that he is focused on DoorDashs growth strategy. For now, DoorDash is focused on making the food part work. Were focused on improvementfrom moving faster to.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. And so, or I mean, I know were in a pandemic, but post pandemic, wheres the last, you know, parking space in San Francisco or Los Angeles? Anybody done these? It was mostly not pretty, and it was laced with magical thinking. Are you improving on the skills? And I think thats really what starting a company really is and so, when I think theres lots of variants and youre learning pretty much on the fly a new job every week in the beginning, later on maybe every month, every six months, you really have to find other maybe first principles that have accumulated in other parts of your life to really get you over the hump at times. Click here. For many companies, going public is a choice, said Pete Flint, an investor at the venture capital firm NFX whose partner backed DoorDash. And for us, we found that to be true as now were starting to deliver convenience items from places like CVS, Walgreens, 711 as were delivering grocery items from places like Smart and Final are Meyer, High V, and other places, that seems to be true, but we have a lot of work to do. Therefore, I am eager to contribute my abilities to help the company continue its pathway to success.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'projectpractical_com-medrectangle-3','ezslot_4',149,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-3-0'); I served as a customer service representative for three years in my previous company. That has led to some consolidation: Last year, DoorDash acquired Caviar, a smaller delivery company focused on upscale restaurants, for $410 million. Tony Xu: Oh actually I dont have one. Give an offer on the spot. Overseeing product development. You have now synthesized this into a core principle for DoorDash that you call getting to the lowest level of detail. When calling at the darkest hour or during an emergency, the first to approach for help is a 911 dispatcher. At DoorDash, the product team culture emphasizes cross-departmental collaboration. Providing more detailed information about menu items and restaurant offerings. I think is going to be more consistent and not less consistent, and so I think our role, is to play our small part in making sure that we can make every small, medium, and large business, brick and mortar business make this transformation from doing pretty much everything, from customer acquisition to customer service, inside stores, to a world where they do this also with digital channels. And for us, I think we always understood that relationship between what we were working on and what the outcome would be. I think none of us really had a background in logistics or delivery. Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. Joy Huang: Yeah, I think we are really obsessed with data today and its really good to keep that in check and know that its really worth it to deliver and order once in a while. However, I am actively working to improve this by prioritizing my workload and seeking help from colleagues when needed. Doordash values are on this page but organized poorly - https://careers.doordash.com. And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. It took some time to figure out how do you actually improve these inputs? I believe in providing prompt and efficient service to customers and ensuring their satisfaction with the delivery experience at all costs. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Here are the most frequent job interview questions asked by HR managers during initial phone or onsite interviews. Joy Huang: Welcome to View From The Top, the podcast. Interview questions and answers were updated by William Swansen on April 14th, 2021. Mr. Xus peers describe him as competitive and determined. In this View From The Top podcast episode, Stacy Brown-Philpot discusses diversity, the gig economy, and leading with integrity. DoorDash has forged partnerships with over 340,000 restaurants in more than 4,000 cities, providing customers with an extensive range of cuisines to choose from. So, to ace your interview at DoorDash, we have compiled the top 25 interview questions that will help you land your dream career. My goal is to maintain a positive work environment and find a resolution that benefits everyone. As the market matures, they start making money, he said. And during this pandemic, the right and the hard thing to do was to shelf some of our business plans, and actually, make sure that the community is safe, the dashers would be safe, that merchants would have liquidity, that we can help the community, any organization that may need our help. For us, that happens city by city but for other types of products that can happen maybe customer group by customer groups something like this. You must live in San Francisco to work in Technology, I think youre gonna see more of that spread, youre gonna see a greater distribution of all the things that I think we each want, convenience, for example, or access to different types of jobs in more places. My career goal with DoorDash is to grow and develop my skills and abilities to eventually become a team leader or manager, where I can use my experience and knowledge to support and guide other delivery drivers to ensure the best customer experience. Tony visited Stanford Graduate School of Business as part of View From The Top speaker series where students like me sit down to interview business leaders from around the world. Drivers who sued over their tips. And, Tony, I know you say a lot that you really started DoorDash out of a passion to help small business owners like your mom. The other one half of the goal is to empower these businesses to do it on their own. But cities have been one of the most enduring, I guess organizations that have ever made it through the history of time, far more enduring than businesses have. We were looking a lot at the input metrics. And in fact, the company almost ran out of money by the end of 2017. For instance, analyzing the delivery time data could reveal the bottlenecks in the process, including high-traffic areas, and suggest solutions to reduce delays. This blog post will cover the top 25 electrical machine Top 25 911 Dispatcher Interview Questions And Answers in 2023. I took ownership of the situation and went to the restaurant to personally retrieve the correct order and deliver it to the customer with a sincere apology and a small token of appreciation. I stay informed of industry trends and advancements, take on challenging tasks and projects, seek feedback and coaching from my seniors, and engage in training and development programs. Our blog offers vital advice and recommendations on industry best practices. This is what I mean by skills. In this View From The Top interview conducted by Joy Huang, MBA 21, the cofounder and CEO of DoorDash explains why problem solving means focusing on the smallest details, like working out logistics issues by making deliveries yourself. Follow us on social media at Stanford GSB. And so when we started doing deliveries, we started noticing that wow, some restaurants are really, really fast and efficient and other restaurants take a little bit longer. And then maniacal focus on that was the bet that we made that ultimately would translate into things that maybe others might appreciate or care about because at some point you do have to show your cards so to speak, and make sure that maybe some of the ideas you had would translate into real results. Because once that theres a sufficient number of people, its pretty hard to just rely on your memory or on, I guess your stories too I think, allow people to make great decisions very quickly with high quality. And so thats why we needed capital. Joy Huang: Thats really valuable advice. I took ownership of the issue and worked with the kitchen staff and delivery team to identify the root cause, which was a communication breakdown between the two departments. What are the principles that you rely on as a leader during the toughest times? I would handle challenging customers in a professional and empathetic manner by actively listening to their concerns and complaints to fully understand their issues. Youre listening to View From The Top, the podcast. Tony Xu: Of course. Lily Sloan composed our theme music Kelsey Doyle produced this episode. 12495. And then over time, its about learning how do you build systems? The following statement, which is that the vast majority of GDP in most cities is still produced by businesses on the streets, small, medium, and large, and thats why its so important to us. After all, maintaining a professional and empathetic demeanor throughout the process is vital to maintain customer trust.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-box-4','ezslot_6',628,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-box-4-0'); I believe that the safe handling of food is of utmost importance. Joy Huang: You mentioned that your family moved from China to Illinois when youre young and little did you know you would soon move again, this time from Illinois to San Jose. Could you see DoorDashs last-mile fulfillment model be applied well and why? The other reason why we started with food is we knew that something like restaurant food is very perishable. The company lost around $450 million in 2019, according to two people with knowledge of the financials who requested anonymity because the information was private. We experienced strong delivery sales out of the gate.. +1, got my DoorDash technical interview today as well. Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. To compete with other companies offering takeout, DoorDash expanded its selection of restaurants it delivered from by adding ones that had not signed up to be part of its listings. I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. One is a marketplace where we sit in between . I think the third thing is you have to trust your team, because no one person is going to get you through any sort of difficult situation, and certainly not a pandemic. The company is experimenting with autonomous vehicle deliveries, a partnership with Chase to offer free deliveries to credit card customers and a red-brick commissary in Redwood City, Calif., that houses kitchens for multiple restaurants, including Chick-fil-A. Stanford GSBs View From The Top is the Deans premier speaker series. I doubt any of that was what was in my mind when the comments slipped out but it ultimately worked out. I measure the success of project delivery by focusing on key metrics aligned with the project goals and objectives. Joy Huang: Youve been listening to View From The Top the podcast, a production of Stanford Graduate School of Business. After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say yes to a job offer. Tony Xu: Yeah, so, I mentioned that we didnt really, we werent really students or we werent really experts in logistics, per se. And when we find that the data, I guess, conflict with what customers are saying that it just probably means were missing something. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I think in the US thats north of 50%, that number has been true in pretty much every decade that its been measured. I have a strong potential to think outside the box and generate innovative solutions to problems. What kinds of questions should I expect? SVS IT Solutions is a software and IT development company. DoorDash 1 year 10 months Legal Process Coordinator . Theres a lot of work thats left to go. Depending on the interviewers, you might expect this round to last anywhere from 30-75 mins. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. 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